Customer support

We understand that every musician has their own needs and concerns.  Please reach out to us at [email protected] for any questions or concerns about our products/services.  We are also available via phone (516)883-0043 Monday through Thursday form 10am-6pm. 

We understand that buying musical products often involves getting opinions from other musicians, Wright Music is happy to offer trial periods for certain situations. 

Below is information on our policies for instrument and accessory trials.  If you would like to set up a trial, please reach out to us at [email protected]   Please note that rental instruments are not available for trial - trials are for new, in-stock product.

Accessory Trials

We are happy to supply clients with up to three mouthpieces for a two week trial.  

  • Clients must provide an address and a credit card to be put on file

  • Clients are responsible for shipping each way

  • If merchandise is not returned within the two weeks, Wright Music reserves the right to charge you for the total of all the product out on trial

  • All unwanted product must be returned in original packaging in sellable condition

  • All products will leave Wright Music with mouthpiece protectors. PROTECTORS MUST BE LEFT ON THE MOUTHPIECE until you have decided to buy the mouthpiece. Mouthpiece protectors keep our merchandise from getting scratched.

Instrument Trials

Clients wishing to try instruments should contact us regarding availability.  Instrument trials are up to two instruments for a period of one week.

  • Clients must provide an address and a credit card to be put on file

  • Clients are responsible for shipping each way. For shipping instruments, this will also include insurance charges.

  • If merchandise is not returned within the one week trial, Wright Music reserves the right to charge you for the total of all the product out on trial.

  • All unwanted product must be returned in original packaging in sellable condition.

  • All instruments must be returned with included paperwork and accessories

Trials should be returned to:

Wright Music Inc., 5 Main Street, Port Washington, NY 11050

Tracking information can be sent to [email protected]